Returns, cancellations & damage
Our full written returns, cancellations & damage policy is being finalized. Until it is published here, the terms for your order are the ones stated on your itemized quote — ask us about anything on it before you approve.
How it works today
- Every order starts as an itemized quote that you approve, so nothing is ordered for you without your sign-off.
- Check your delivery when it arrives and tell us right away about anything damaged, missing or incorrect.
- Many remodeling materials are cut, made or ordered specifically for a project. Ask us about the return or cancellation terms for the items on your quote before you approve it.